Need Help? We're here to assist you with any questions or issues you may have with Ruby WAR. Choose the best way to contact us below.
📧 Contact Us
Email Support
For technical issues, account problems, or general inquiries
info@ruby-war.netResponse time: 24-48 hours
Discord Community
Join our Discord for instant help and community support
Join DiscordInstant help from community
Telegram Channel
Follow us on Telegram for updates and announcements
Follow TelegramNews and updates
❓ Frequently Asked Questions
How do I download and install Ruby WAR?
Download the APK file from our website and install it on your Android device. Make sure to enable "Install from Unknown Sources" in your Android settings.
What's the difference between Main Server and Classic Server?
Main Server offers full features with all heroes and dragons, plus a points shop for purchases. Classic Server is 100% free with limited heroes and dragons for a nostalgic experience.
How do I make purchases in the game?
Visit our points shop at 127billing.ruby-war.net to purchase gems, resources, and other items. Items are delivered instantly to your account.
I lost my account. Can you help me recover it?
We cannot recover lost accounts if you don't have your credentials. Always keep your account information safe and secure.
The game is running slowly. What should I do?
Try clearing your device cache, restarting the game, or checking your internet connection. If problems persist, contact us through Discord or email.
How do I report a bug or issue?
Report bugs through our Discord server, Telegram channel, or email us at info@ruby-war.net. Include as much detail as possible about the issue.
🔧 Common Issues & Solutions
Installation Issues
- APK won't install: Enable "Install from Unknown Sources" in Android settings
- Download fails: Check your internet connection and try again
- App crashes on startup: Clear app cache and data, then reinstall
Connection Issues
- Can't connect to server: Check your internet connection
- Game lags: Close other apps and restart the game
- Login problems: Verify your username and password
Purchase Issues
- Items not received: Contact us with your order details
- Payment problems: Check with your payment provider
- Points shop access: Only available on Main Server
📋 What Information to Include
When contacting support, please include:
- Your username (if applicable)
- Device information (Android version, device model)
- Detailed description of the issue
- Screenshots (if relevant)
- Steps to reproduce the problem
- When the issue started
⏰ Support Hours
- Email Support: 24/7 (response within 24-48 hours)
- Discord Community: 24/7 (instant community help)
- Telegram Updates: Regular announcements
- WhatsApp Group: Community discussions